Returns & reprints

Every order is printed to your artwork, so we cannot take back prints you simply no longer want. But if we got it wrong, or it arrived damaged or defective, we reprint it free or refund you in full — your choice.

• The print does not match the file you supplied — wrong colours beyond normal CMYK variation, wrong size, wrong quantity, wrong product.
• A production defect — smudging, banding, lamination failure, cuts through your artwork, peeling on arrival.
• Damage in transit, or a parcel lost by the carrier.

• Problems in the artwork as supplied — low resolution, typos, missing bleed, or a warning our file checker showed before you ordered.
• The normal difference between colours on a screen and ink on material, or cut variation within about 1/16″.
• Choosing the wrong size, quantity or product.
• Wear from use, or application to surfaces the product is not suited to.

Email info@blueprintdtla.com within 14 days of delivery with your order number and a photo showing the problem. You do not need to send the prints back unless we ask, in which case we pay the postage.

We reply within two business days. Reprints go into production straight away at no charge, including shipping.

You can cancel or change an order for a full refund any time before production starts — email us as soon as possible with your order number. Once your job is on the press it cannot be stopped, except where we have made the mistake.

Approved refunds go back to your original payment method through Shopify, normally within 5 business days of approval. Your bank or card issuer may take a few more days to show it. Please contact us before opening a chargeback — it is almost always faster.

This policy is in addition to, and does not limit, any rights you have under consumer law. See also our Terms of Service and Shipping policy.